Local deliveries of larger artworks are arranged using The Colour English’s own delivery service or through an independent contractor. Delivery fees are quoted at time of purchase.
Shipping within Australia is calculated using the size, weight and fragility of the item/s to be shipped. This is to help ensure that your purchase arrives intact and undamaged. We use Australia Post (registered) for smaller items. A signature is required at the point of delivery for all parcels sent via registered post or courier.
If you have not received your order within 7 business days of its dispatch from The Colour English, please advise us in writing so that we can investigate its whereabouts and resolve the issue.
RETURN & EXCHANGE
In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed. Refunds are not offered for change of mind.
When sending returned items to The Colour English we advise you use registered post as we do not take responsibility for the loss of items being returned and this may result in us being unable to process your refund or exchange. In considering any application for refund or exchange The Colour English reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it within 2 weeks of purchase. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to The Colour English for exchange must be intact and in saleable condition.
TERMS & CONDITIONS
The Colour English accepts payment by credit card or Paypal, using the secure services of Paypal. All prices listed are in Australian dollars, and are inclusive of 10% GST.
After you have selected the item or items you wish to purchase, proceed to the checkout where you will be invited either to checkout as a guest, register your details or log in if you have registered your details previously. When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order.
While The Colour English strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
The Colour English does not provide warranties of any kind on any of its products or on any information provided on the The Colour English website. Many of the items available at The Colour English are handmade and may have minor imperfections which are an unavoidable consequence of their handmade nature. If you have any queries in relation to a specific piece listed for sale online which may have imperfections, please contact us for further information at firstname.lastname@example.org
Neither The Colour English, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
The Colour English reserves the right to update the terms and conditions set out herein without notice.